About Us

We are a proudly South African, 100% black-owned, 24/7 all-round contact centre, here to revolutionise your emergency assistance experience. We go beyond the car, prioritising your well-being and providing a holistic range of services to ensure you receive the exact support you need, whenever you need it.

Our Vision


Leading Service Provider: We strive to become the service provider of choice for towing, transport, and car servicing. We are committed to continuous improvement, ensuring prompt and efficient services while prioritising client safety.

Empowering Our Team: Building a winning team is at the core of our success. We foster a culture that values understanding client needs, generating innovative solutions, and collaboratively addressing community challenges.

Exceptional Client Care: Our vision is to provide exceptional service to all clients, ensuring their safety and safeguarding their assets.

Our Mission


Industry Leadership: Our mission is to be recognised as a leading roadside assistance contact centre. We aim to establish a reputation for exceptional service quality and rapid turnaround times.

Professionalism and Ethics: We foster a culture of professionalism and ethical business practices throughout our operations.

Open Communication: We believe in open communication channels with both clients and customers, ensuring transparency and building trust.

Value-Added Services: We go beyond simply providing services. Our mission is to deliver active, value-added solutions to our customers without compromising on quality.

Technology And Fleet


Technology

We understand the importance of technology in today's world. That's why we invest in developing and implementing the latest technological solutions to optimise our services. Our focus is on:

  • State-of-the-Art Technology: We leverage cutting-edge technology to ensure efficient service delivery and timely response to your needs.
  • Addressing Challenges: We recognize that every situation is unique. Our comprehensive services are designed to provide a complete solution that combines exceptional service with technical expertise, tailored to address any challenge you may face.

Our Fleet

Through our nationwide network of service providers, we ensure all vehicles used for our services are:

  • Roadworthy: We prioritise safety, and all our vehicles undergo regular checks to ensure they comply with the strictest roadworthy standards.
  • Industry Compliant: Our vehicles adhere to all relevant industry regulations, giving you peace of mind knowing you're receiving a reliable service.

By combining our investment in cutting-edge technology with arigorously maintained, roadworthy fleet, Alphassist is equipped to deliver the efficient, reliable service you deserve, whenever you need it most.